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Laptop Legacy LLC: Hassle-Free Returns & Exchanges ❤️

At Laptop Legacy LLC, we want you to absolutely love your new laptop case! We understand that sometimes things don’t work out, and that’s perfectly okay. That’s why we offer a generous 30-day hassle-free return policy and easy exchanges. Your satisfaction is our top priority! We’re confident you’ll love our premium cases, but if you don’t, we’ve got you covered.

1. Return Policy Overview: Your Peace of Mind Guaranteed

We believe in making returns easy and stress-free. Here’s the gist:

  • 30-Day Window: You have a full 30 days from the date you receive your order to decide if your Laptop Legacy case is the perfect fit.
  • FREE Returns: That’s right! Return shipping is on us. We’ll provide you with a prepaid shipping label.
  • No Restocking Fees: We never charge restocking fees. What you paid is what you’ll get back (minus original shipping if applicable).

We’re committed to providing exceptional service. We are proud of our 4.9 star average customer rating, check out what John D. said: “I was worried about ordering online, but the return process was so easy! I exchanged my case for a different color and I absolutely love it!“

2. What Can Be Returned? (The Fine Print, Made Simple)

To ensure a smooth return process, please keep the following in mind:

  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached. We understand you need to try it on your laptop, but please keep it clean and free from damage.
  • Original Packaging: Please return the item in its original packaging to protect it during shipping.

3. Return Process: Easy as 1-2-3! 🚀

Returning an item is simple. Just follow these steps:

  1. Contact Us: Email us at sales@laptopslegacy.com or call us at +1(707) 795-7011 during our service hours (9 AM – 6 PM EST, Monday – Friday). Let us know you’d like to initiate a return.
  2. Receive Your Prepaid Label: We’ll email you a prepaid shipping label.
  3. Pack & Ship: Carefully pack the item in its original packaging and attach the prepaid shipping label to the package. Drop it off at your nearest carrier location (e.g., USPS, FedEx, UPS).

4. Refund Methods and Timeframes ⏱️

Once we receive your returned item, we’ll process your refund promptly. Here’s what you can expect:

  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account after we receive the returned item.
  • Email Confirmation: We’ll send you an email confirmation once your refund has been processed.

5. Exchange Policy: Find Your Perfect Match! 🤝

Need a different size, color, or style? No problem! We offer easy exchanges.

  • How to Exchange: Simply follow the return process outlined above. When you contact us, let us know that you’d like to exchange the item and tell us which size, color, or style you’d prefer.
  • Exchange Availability: Exchanges are subject to product availability. If your desired item is unavailable, we’ll issue a refund instead.
  • Price Differences: If the new item has a different price, we’ll either refund the difference or charge you the additional amount.

6. Return Shipping: It’s On Us! 🚚

We provide FREE return shipping labels for all eligible returns within the 30-day return window. No hidden fees, no surprises!

7. Damaged or Defective Items 💔

We take great care in packaging your order, but in the rare event that your item arrives damaged or defective, please contact us immediately at sales@laptopslegacy.com or +1(707) 795-7011. We’ll arrange for a replacement or a full refund, including shipping costs. We may ask for photos of the damage to help us improve our packaging.

8. Non-Returnable Items ⛔

While we strive to accommodate all returns, the following items are non-returnable:

  • Items that have been damaged due to misuse or negligence.
  • Items returned without their original packaging.
  • Items purchased more than 30 days ago.

9. International Returns (If Applicable) 🌎

For international orders, please contact us at sales@laptopslegacy.com to discuss return options. Return shipping costs for international orders may be the responsibility of the customer, depending on the reason for the return.

10. Contact Information for Return Questions ❓

Have questions about our return policy? We’re here to help!

We appreciate your business and look forward to providing you with a positive shopping experience! Shop with confidence at Laptop Legacy LLC!

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