Privacy Policy

1. Information Collection

We collect information to provide you with the best possible shopping experience. Here’s a breakdown of what we collect:

• Personal Information: This includes your name, email address, billing address, shipping address, phone number, and any other information you provide when creating an account, placing an order, or contacting customer service.
• Payment Information: We collect payment information, such as credit card details or PayPal information, to process your orders. Important Note: We use secure, PCI DSS compliant payment processors, and we do not store your full credit card details on our servers.
• Browsing Behavior: We collect information about your browsing activity on our website, such as the pages you visit, the products you view, and the links you click. This helps us understand your preferences and improve our website.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your device and browsing activity. See our “Cookies Policy” section below for more details.
• Customer Service Communications: We retain records of your communications with our customer service team (emails, chat logs, phone calls) to provide support and improve our service.

2. Use of Information

We use your information for the following purposes:

• Order Processing: To process your orders, including payment processing, shipping, and order confirmations.
• Customer Service: To provide customer support and respond to your inquiries.
• Personalization: To personalize your shopping experience, such as recommending products that may be of interest to you. We believe in showing you what you’ll love!
• Marketing Communications: To send you promotional emails and newsletters about our products, special offers, and company news. You can opt-out of these communications at any time.
• Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
• Fraud Prevention: To detect and prevent fraud and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing

We may share your information with the following third parties:

• Payment Processors: We share payment information with our payment processors to process your payments securely (e.g., Stripe, PayPal).
• Shipping Providers: We share shipping information with our shipping providers (e.g., UPS, FedEx, USPS) to deliver your orders.
• Marketing Partners: We may share aggregated, anonymized data with marketing partners to help us improve our advertising campaigns. We may also share your email with services like Klaviyo to send you emails.
• Analytics Providers: We use analytics providers (e.g., Google Analytics) to analyze website usage.
• Service Providers: We may share information with other service providers who assist us with various aspects of our business, such as data storage, email marketing, and customer support.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

We will never sell your personal information to third parties. Your trust is paramount!

4. Data Security

We take data security seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal and payment information during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we retain order information for accounting purposes for 7 years.

While we take reasonable steps to protect your information, no security system is impenetrable. We cannot guarantee the security of your information.

5. User Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at sales@laptopslegacy.com. We will respond to your request within a reasonable timeframe. We’re here to help!

6. Cookies Policy

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable you to browse the website and use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the links you click. This information helps us improve our website’s functionality and user experience.
• Functional Cookies: These cookies allow us to remember your preferences, such as your language and location.
• Advertising Cookies: These cookies are used to deliver targeted advertising to you based on your browsing activity. These cookies may be placed by third-party advertising partners.
• Analytics Cookies: These cookies are used to track website traffic and usage. Examples include Google Analytics and other similar services.

You can control cookies through your browser settings. You can choose to block all cookies or to allow only certain cookies. However, blocking all cookies may prevent you from using certain features of our website.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

Examples of third-party services we use include:

• Payment Processors: Stripe, PayPal
• Shipping Providers: UPS, FedEx, USPS
• Analytics Providers: Google Analytics
• Email Marketing: Klaviyo
• Advertising Platforms: Google Ads, Facebook Ads

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy.

Specifically, if you are located in the European Economic Area (EEA), we will ensure that any transfers of your personal information outside the EEA are subject to appropriate safeguards, such as the use of Standard Contractual Clauses approved by the European Commission.

9. Updates to Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically. We’ll also notify you of significant changes by email if you’re subscribed to our mailing list.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Company: Laptop Legacy LLC
• Address: 21246 McFadden Sq Unit 308, Sterling, VA, 20165
• Phone: +1(707) 795-7011
• Email: sales@laptopslegacy.com
• Service Hours: 9 AM – 6 PM EST, Monday – Friday